Terms and Conditions
Effective Date: [12 December 2024]
Website: www.greenapplehotel.com
Welcome to Green Apple Hospitality and Event Center! These Terms and Conditions outline the rules and regulations for the use of our services, website, and facilities. By making a reservation or using our services, you agree to these terms.
- General Terms
1.1. All services provided by Green Apple Hospitality and Event Center are subject to availability.
1.2. Rates and charges are subject to change without prior notice, except for confirmed reservations.
1.3. The management reserves the right to refuse service to any guest who fails to comply with these Terms and Conditions.
- Reservations and Deposits
2.1. Reservations are confirmed only upon receipt of a deposit as specified during the booking process.
2.2. Deposits are non-refundable but may be transferable based on management’s discretion.
2.3. Full payment is required upon check-in unless otherwise stated.
- Check-In and Check-Out Policy
3.1. Check-in time is [12:00pm], and check-out time is [12:00pm]. Early check-in or late check-out requests may incur additional charges and are subject to availability.
3.2. A valid government-issued ID or passport is required at check-in.
- Cancellation and Refund Policy
4.1. Cancellations must be made at least [3 Hours] before the scheduled check-in date to avoid a penalty.
4.2. No-shows or cancellations made outside the allowed timeframe will result in a charge equivalent to [5%].
4.3. Refunds, if applicable, will be processed within [2 Hours].
- Airport Pickup Service
5.1. Airport pickup requests must be made at least [5 Hours] before arrival.
5.2. Delayed arrivals must be communicated promptly; additional waiting time may incur extra charges.
- Event Booking and Venue Use
6.1. Event bookings require a signed agreement and a deposit to secure the venue.
6.2. The use of third-party vendors must be approved by the management.
6.3. Any damage caused to the property during the event will be charged to the client.
- Guest Conduct
7.1. Guests must maintain decorum and avoid any disruptive behavior.
7.2. Smoking is allowed only in designated areas.
7.3. The hotel is not responsible for the loss or damage of personal belongings.
- Privacy Policy
8.1. Green Apple Hospitality and Event Center values your privacy. Personal information collected during booking will be used solely for reservation purposes and in accordance with our Privacy Policy.
- Liability
9.1. The hotel is not liable for any injury, loss, or damage caused by circumstances beyond our control, including but not limited to natural disasters, accidents, or theft.
- Amendments
10.1. Green Apple Hospitality and Event Center reserves the right to amend these Terms and Conditions at any time. Updated terms will be posted on our website.
For inquiries or further clarification, please contact us at:
Green Apple Hospitality and Event Center
www.greenapplehotel.com
[+233551694338] | [info@greenapplehotel.com]